After-sales service
from start to finish
The 13 Store team can help with paperwork, registration, pilot registration and using your product — choose the channel that fits your question below.
01 · DOCUMENTATION
Help with paperwork,
drone registration and insurance
For advice on any of the following paperwork, you can contact our documents team directly.
- Renewing drone insurance (third-party liability)
- Registration with the NBTC
- Registration with CAAT
- Checking that your documents are complete
- Guidance on the steps to take for your case
Add us on LINE via the link on the right, and our documents team will check your documents and advise you directly 🙏
02 · DRONE PERMIT SERVICE
Drone flying license applications
handled for you by our store
Once you have received your product, contact LINE @dji13service to start the process · See the link below for samples of the forms to fill in.
Send your documents within 7–15 days
After receiving your product, you send your documents to the store within the set time frame.
The store files within 30 days
Counted from the date on the receipt — the store enters your documents into the system for you.
The authority issues the license
Wait for updates from our team · we keep you informed of every step via LINE.
Reference
Sample forms
Download or view samples of the forms you need to fill in on Google Drive.
Late document correction fee
If you send your documents to the store late, beyond 30 days, there is a document correction fee of ฿500.
Adding a 2nd+ pilot
Already have a UAS Portal account: processing fee ฿200
No account yet (we need to register one for you): processing fee ฿1,000 / person
Documents must be complete and correct
The store reserves the right to file only documents that are correct and complete. If your documents are incomplete or incorrect, the store cannot file them, and you will need to correct them and send additional documents.
03 · TECHNICAL SUPPORT
Advice on using
DJI drone products
For advice on using your product, add our after-sales LINE account to talk directly with our technical team.
Follow our how-to videos
TikTok @dji13store
Product reviews · Tutorials · Flying techniques
* For urgent issues, we recommend contacting us on LINE for the fastest reply.